Card Functionality and Usage

The FUNHUB | MontVR Arcade Card is a reloadable, stored-value card designed to be your all-in-one pass for entertainment. The card functions as a digital wallet that holds two distinct balances: Game Credits (purchased currency used to play) and Tickets (points earned during gameplay).

While this card is the primary method for operating our arcade games, it is also valid for Virtual Reality experiences. Customers may use their accumulated Game Credits to purchase VR sessions directly (for example, 160 credits covers a VR session for one person).

Financial Policy and Refunds

Please be aware that this card is not redeemable for cash and remaining balances are strictly non-refundable. Once credits are purchased or tickets are accumulated, they remain on the card for future use but cannot be exchanged back for currency. Furthermore, the resale of this card is prohibited; FUNHUB | MontVR reserves the right to void any card that has been transferred or sold in violation of this policy.

Lost, Stolen, or Damaged Cards

Because this card holds value, we strongly advise customers to treat it exactly like cash. FUNHUB | MontVR is not required to replace lost, stolen, or damaged cards. The cardholder assumes full responsibility for the safekeeping of the card. If a card is lost or physically damaged to the point where it is unreadable, the Credits and Tickets stored on it may be permanently lost.

Ticket Accumulation and Redemption

Paper tickets are not used at our facilities. Instead, all Tickets won during arcade gameplay are automatically deposited onto your card. You may redeem these Tickets for prizes at our redemption counter immediately, or you may choose to save them on your card to accumulate a larger balance for larger prizes during future visits.

Please note that any prize redemption exceeding 30,000 Tickets is subject to a mandatory verification process. As a result, we reserve the right to take up to 14 days to fulfill these specific prize payouts while we complete necessary checks.

Acceptance of Terms

The activation, reloading, or use of this card constitutes full acceptance of these terms and conditions. FUNHUB | MontVR reserves the right to cancel the card and revoke all privileges associated with it if a guest fails to abide by these terms or the general code of conduct within our locations.