Privacy Policy

Effective Date: January 1, 2025

At FUNHUB, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a booking, or participate in our activities.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: name, email address, phone number

• Booking Details: event date, group size, participant names (if applicable)

• Waiver Information: name, age, emergency contact, health disclosures (if required)

• Payment Information: billing details (processed through secure third-party providers)

• Website Usage Data: IP address, browser type, pages visited (for analytics purposes)

2. How We Use Your Information

We use your personal information to:

• Process reservations and payments

• Communicate booking confirmations, updates, or service alerts

• Ensure participant safety through waivers and emergency contacts

• Comply with insurance and liability requirements

• Improve our website and services

We do not sell, rent, or share your personal information with third parties, except:

• With your consent

• With third-party service providers (e.g. payment processors) strictly for business operations

• If required by law or legal process

3. Waivers and Safety Forms

All participants in certain activities (e.g. VR experiences) are required to complete a waiver. These forms include:

• Full name and date of birth

• Signature (or parental/guardian signature for minors)

• Emergency contact

• Acknowledgement of risk

Waivers are securely stored for legal compliance and safety purposes and are only accessed by authorized FUNHUB staff.

4. Cookies and Tracking

Our website uses cookies to:

• Improve browsing experience

• Analyze user behavior (e.g. most visited pages)

• Track advertising effectiveness

You may disable cookies in your browser settings, but this may limit website functionality.

5. Data Security

We implement reasonable security measures to protect your personal data, including:

• Secure servers and encrypted connections

• Restricted internal access to sensitive information

• Regular backups and monitoring

6. Access and Correction

You may request access to your personal information or ask us to correct inaccurate data by contacting us at:

📧 support@funhub.ca

📞 (514) 564-4664

We will respond within a reasonable timeframe and in accordance with Quebec and Canadian privacy laws.

7. Retention

We retain personal information only for as long as necessary for the purposes stated above or as required by law.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions or concerns about this policy or your personal data:

📍 FUNHUB – 733 Rue Cathcart #2, Montréal, QC H3B 1M6

📧 support@funhub.ca

📞 (514) 564-4664